Terms & Conditions
Please click to view a copy of this document, which is given to all cleaners.
Please click to view a copy of this document, which all cleaners are asked to sign.
Client Terms & Conditions
The charge for regular weekly cleans is £10 per hour.
The charge for spring cleans (also known as one off cleans) is £17 per hour. You agree to pay the charges stated in points 1-2 above.
For regular weekly cleans the contract is for a minimum of 3 months.
One months notice in writing is required if you wish to cancel your contract with us
For regular weekly cleans you will pay the cleaner £7 per hour in cash and will pay the
agency £3 per hour by monthly standing order. For springs cleans you will pay the the agency £17 per hour in cash. We will pay the cleaner on your behalf from this money.
Agency fees are not refundable if a client is on holiday or does not require a clean for one or more weeks.
Refunds will only be given if a client's regular cleaner is unavailable and no replacement is available (assuming that we are informed by the clients that a replacement cleaner is required). Refunds for any other reason are at our discretion.- . If a cleaner is unable to clean, due to you not being available or failing to leave a key; then you will be liable for the agency fees for that week & no refund will be given. Regardless of any efforts made by us to rearrange the clean.
- Your cleaning slot should be at the same time every week (unless you leave a key, in which case the cleaner may sometimes vary the time, but will always keep to the same day).